778bd's Privacy Policy
This policy describes in detail how your personal information is collected, stored, and kept secure.
Introduction & Purpose
778bd is committed to ensuring a safe and transparent online gaming experience for users in Bangladesh. This privacy policy tells you what information we hold about you, why we hold it, and what steps we take to protect it.
This policy applies to all services, the website, and the mobile version of the 778bd platform. By using our services, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team directly.
Important: This policy may be updated at any time. Continuing to use our platform after any changes means you have accepted the updated policy.
What Information We Collect
Various types of information are collected when you register and use services on the 778bd platform. The categories and purposes of that information are described in detail below.
Identity Information
Information you provide when creating an account, such as:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for verification purposes)
- Current address
Financial Information
Information related to transactions and payment methods, such as:
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Usage Information
Information automatically collected while you use the platform:
- Login time and session duration
- Gaming history and activity
- Preferred game categories
- Bonus usage history
Technical Information
Automatically collected information about your device and network:
- IP address and geographic location
- Device type and operating system
- Browser type and version
- Cookies and tracking tokens
How Your Information Is Used
778bd uses your personal information only for lawful and specific purposes. The main purposes are outlined below:
Account Management & Identity Verification
Your information is used to create, maintain, and secure your account. Identity verification helps prevent unauthorized access and fraudulent activity. Significant withdrawals are not possible without completing verification.
Processing Financial Transactions
Financial information is essential for processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. Maintaining transaction records is part of our legal obligations and is used to resolve any disputes.
Customer Service & Support
Relevant information is used to enable our 24/7 live chat and email support team to resolve your issues quickly. You can request support in either Bengali or English.
Platform Improvement & Personalization
778bd continuously improves its services by analyzing user behavior. This information is also used to recommend relevant games based on your gaming preferences and to provide a personalized experience.
Compliance with Legal & Regulatory Obligations
Storing and processing certain information is necessary to prevent money laundering, detect fraud, and comply with applicable legal requirements. This is an essential part of keeping our platform safe for everyone.
Sharing Information with Third Parties
778bd never sells or commercially provides your personal information. However, in certain specific situations, information may be shared with third parties on a limited basis:
Payment Processors
The minimum necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These payment processors are governed by their own privacy policies and may not use this information for any other purpose.
Legal Authorities
Required information may be provided in response to court orders, legal investigations, or valid requests from regulatory authorities. Providing such information is part of our legal obligations, and no information beyond what is required is disclosed.
Technology Service Providers
Limited technical information is shared with server hosting providers, security analysts, and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) as necessary to operate the service. Strict confidentiality agreements are in place with these partners.
Clear commitment: Your information is never sold or transferred to advertisers, marketing agencies, or any other third party for commercial purposes.
Cookies & Tracking Technologies
The 778bd platform uses cookies and similar tracking technologies that improve the user experience and ensure the effective operation of the platform.
Essential Cookies
These cookies are required for the core functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferred language and settings. The site will not function properly without these cookies.
Analytical Cookies
These cookies are used to understand how users interact with the platform and to improve the quality of our services. The information collected is aggregated and cannot be used to identify individuals.
Functional Cookies
These cookies are used to remember your preferences and personalized settings (such as favorite games and display settings). They make each of your visits more convenient.
Cookie Controls
You can disable or delete non-essential cookies through your browser settings. Keep in mind that disabling essential cookies will prevent you from using many features of the platform.
Data Protection & Security
778bd applies industry-standard security measures to protect your personal information. The key components of our security framework are outlined below.
SSL Encryption
All data transmission on our platform is secured by advanced SSL/TLS encryption technology. This means your personal and financial information is always transferred in an encrypted state and cannot be read by unauthorized parties.
Secure Data Storage
Your information is stored in an encrypted state on secure servers. Server access is restricted to authorized personnel only, and every access is logged. Regular security audits and vulnerability assessments are conducted.
Access Controls
Your account can only be accessed using the password you have set. We advise all users to use a strong password and change it regularly. If suspicious activity is detected, account security measures are automatically activated.
Data Minimization Policy
778bd collects only the information that is genuinely necessary to provide services. It is our policy to avoid collecting excessive or unnecessary data. Information is securely deleted once it has served its specific purpose.
Data Retention Period
How long your information is retained depends on the type of information and applicable legal obligations.
Active Account Information
Your identity and contact information is retained for as long as your account remains active. This is essential for providing uninterrupted service and maintaining account security.
Financial Transaction Records
Financial transaction information is retained for a defined period for legal compliance and dispute resolution purposes. After that period, the information is securely destroyed.
After Account Closure
Even after a user closes their account, certain information may be retained for a period of time for legal and regulatory reasons. Once that period ends, all personal information is completely and permanently deleted.
Your Rights
You have the following rights regarding your personal information held by 778bd, and we respect them:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.
Right to Rectification
You have the right to request correction of any information stored in your account that is inaccurate or incomplete. Corrections will be processed promptly and effectively.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a defined period due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. In particular, you may opt out of marketing communications at any time.
To exercise any of the above rights, contact our support team via 24/7 live chat or at [email protected].
Protection of Minors' Information
778bd is a platform operated for individuals aged 21 and above only. We never intentionally collect information from minors.
Identifying Underage Users
If a user is suspected or confirmed to be under 21, we immediately suspend their account and delete all associated information. If a parent or guardian believes their child has registered on this platform, they may contact us immediately.
Changes & Updates to the Policy
Update Process
778bd may update this privacy policy from time to time. Updates may be necessary due to changes in business operations, the addition of new services, or changes in law. For significant changes, we will try to notify you via a platform notice or email.
Effective Date
The updated policy will be considered effective from the date it is published. Continuing to use the platform after any changes means you have accepted the new policy. It is therefore beneficial for you to review this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact our support team through any of the channels below.
Support & Contact
Email: [email protected]
24/7 Live Chat — contact us directly from any page on the platform
Our support is available in both Bengali and English
Our support team is ready to serve you seven days a week, twenty-four hours a day. Privacy-related requests are handled on a priority basis.